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Complete legal information and policies for Sanatan Sansaar
Synonyms Online Pvt. Ltd. acts as a platform (an intermediary) connecting users with service providers (astrologers, pandits, sellers, consultants) but does not itself provide or guarantee any service or product quality.
By using our website or services, you agree to these Terms and confirm you are legally eligible to enter into this agreement. Continued use implies acceptance of any changes to the Terms.
Users must register for an account and keep their account details (email, password, etc.) secure and updated. You are responsible for all activity under your account. Sharing login credentials or impersonating others is prohibited.
You must be 18 years or older (or a minor with parental consent) to use our services. We may require identity verification (e.g., PAN, Aadhaar, certificates) before allowing you to provide or access certain services. Providing false or fraudulent information will lead to account suspension.
To the maximum extent permitted by law, Synonyms Online Pvt. Ltd. and its affiliates will not be liable for indirect, incidental, or consequential damages arising out of your use of the service. Our liability for any claim is limited to the amount of fees paid by you for the specific service that gave rise to the claim.
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising hereunder shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
In accordance with the Digital Personal Data Protection (DPDP) Act, 2023, we do not knowingly collect or process personal data of children under 13 years of age without verifiable parental consent. No targeted advertising or behavioural tracking is performed on accounts identified as belonging to minors. If we become aware that data has been collected from a child without appropriate consent, we will delete it promptly.
By submitting any content (reviews, images, testimonials, or other material) to Sanatan Sansaar, you grant Synonyms Online Pvt. Ltd. a non-exclusive, royalty-free, worldwide licence to display, reproduce, and distribute such content on the platform and in promotional materials. You retain ownership of your original content but acknowledge our right to use it as described herein.
The following activities are strictly prohibited on the Sanatan Sansaar platform:
If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The failure of Synonyms Online Pvt. Ltd. to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
We collect personal information you provide, such as name, address, email, phone number, and your birth details (date, time, place) to provide personalized services. Sensitive information (e.g., exact birth details, astrological/kundli inputs) is treated with extra care as "sensitive personal data or information" under applicable law.
We implement industry-standard security measures (encryption, firewalls, secure servers) to protect your data. However, no system is impenetrable; we cannot guarantee absolute security of data in transit or storage.
You can access and update your personal information in your account settings at any time. You may also request deletion of your data, subject to legal requirements. Note that deletion may limit your use of certain features.
We process your personal data in accordance with the Information Technology Act, 2000 (and its rules) and the Digital Personal Data Protection (DPDP) Act, 2023. Data collection and processing are carried out only where we have a lawful basis, including your consent, contractual necessity, or compliance with legal obligations.
Your personal data is processed for the following purposes:
Where processing is based on your consent, you may withdraw that consent at any time through your account settings or by writing to contact@sanatansansaar.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal. Please note that withdrawing consent for essential processing may limit your ability to use certain platform features.
We retain your data only as long as necessary for the stated purposes or as required by law:
We may share your data with trusted third parties strictly for service fulfilment: courier and logistics partners for order delivery, payment processors (Razorpay/PayU) that are PCI-DSS compliant for secure transactions, and anonymised analytics providers for platform improvement. We never sell your personal data to any third party for marketing or any other purpose.
Under the Digital Personal Data Protection Act, 2023, you have the following rights:
We use cookies and similar tracking technologies to enhance your browsing experience, remember preferences, and analyse platform usage. You can manage cookie preferences through your browser settings or opt out of non-essential cookies. Essential cookies required for core functionality cannot be disabled. We do not use tracking technologies to track or profile children.
Your personal data is primarily stored on servers located in India. In the event that data needs to be transferred outside India, such transfers will only be made to jurisdictions or entities that comply with the DPDP Act, 2023, and applicable data protection standards. We ensure that adequate safeguards are in place to protect your data during any cross-border transfer.
Users have the right to permanently delete their Sanatan Sansaar account at any time.
You can delete your account directly through the Sanatan Sansaar app by navigating to Settings and selecting "Delete Account." Alternatively, send an email to contact@sanatansansaar.com with the subject line "Account Deletion Request" including your registered email address or phone number.
Upon deletion, your profile information, personal preferences, and Karma Points will be permanently removed within thirty days. Transaction records may be retained for three to seven years as required by Indian law for tax and legal compliance purposes.
App-based deletions are processed immediately. Email requests are completed within seven to fifteen business days. You will receive confirmation once your account is deleted. Please note that deleted accounts cannot be recovered.
Our astrology, Vaastu, and related services are belief-based guidance and provided "as-is" without any guarantees of accuracy or outcome. They do not constitute professional advice (medical, legal, financial, psychological, etc.). You should not rely solely on these services for critical decisions.
We disclaim all responsibility for any consequences of actions taken by you based on our advice or content. Suggested remedies, yantras, or rituals are cultural/spiritual practices with no scientific proof, and results vary by individual.
Nothing on the Sanatan Sansaar platform — including astrological readings, Vaastu reports, gemstone recommendations, or any other service — constitutes medical, legal, or financial advice. All content and services are for informational and spiritual purposes only. Users must consult qualified professionals (doctors, lawyers, financial advisors) for decisions concerning health, legal matters, or finances. Synonyms Online Pvt. Ltd. shall not be held liable for any loss or harm arising from reliance on platform content as professional advice.
The metaphysical properties attributed to gemstones, crystals, and rudraksha beads sold on our platform are based on traditional and cultural beliefs. These claims are not scientifically verified and should not be treated as guaranteed outcomes. Gemstones and crystals are sold as spiritual or decorative items; we make no warranties regarding their ability to influence health, fortune, or well-being.
Products described as "energised," "abhimantrit," or "blessed" have undergone a ritual or ceremonial process as per traditional Hindu practices. This designation refers solely to the ritual practice performed and does not imply any scientifically verifiable property, enhanced efficacy, or supernatural power. The perceived benefits of such products are entirely subjective and belief-based.
We are not liable for any failure to perform due to events beyond our reasonable control, such as natural disasters, pandemics, war, or government actions. In such cases, we will notify affected users and make reasonable efforts to resume or reschedule services. All timelines and commitments are subject to these conditions.
Orders can be cancelled within 24 hours of placement, provided they have not been dispatched. To cancel, contact us immediately at contact@sanatansansaar.com or call +91-7303371008. Once an order is dispatched, cancellation is not possible and the return process must be followed instead. Digital products, puja/seva bookings, and kundli reports cannot be cancelled after purchase.
Physical goods can be returned within 7 days of delivery if the item is defective, damaged, tampered, or incorrect. Raise a return request at contact@sanatansansaar.com within 7 days with your order details and unboxing video as proof. Return pickup will be arranged within 3–5 business days of claim approval. Refund or replacement will be processed within 7–10 business days of the returned item being received and verified.
Customers must record a clear, continuous video while opening their parcel, starting before opening and showing the shipping label, package condition, and complete unboxing.
For damaged, defective, missing, tampered, or incorrect items, the unboxing video is mandatory for any return, replacement, or refund claim. Videos must be unedited. Without a valid unboxing video, we may be unable to process the claim.
Please retain all original packaging until your order is checked.
Once you have booked and paid for a puja or seva (temple service), it cannot be cancelled or refunded, as priests and resources are reserved. We may allow a one-time rescheduling if requested well in advance, subject to availability. No refunds are provided for cancellations or no-shows.
You may cancel or reschedule a Vaastu consultation up to 24 hours before the scheduled time without penalty. Cancellations less than 24 hours before the appointment or no-shows will incur the full consultation fee. Once the session is completed, no refunds are given.
Gemstones, crystals, and rudraksha beads are non-returnable once delivered, unless the product is verified as defective or materially different from the listing. To claim a defective product, an unboxing video recorded at the time of delivery is mandatory. If the claim is approved, only a replacement (not a refund) will be provided. All claims must be raised within 48 hours of delivery.
Kundli reports, astrological readings, and AI-generated spiritual reports are personalised digital products. Once delivered to your account or email, these reports are considered final and are non-refundable. Please verify all input details (birth date, time, place) before placing an order, as errors in input data cannot be grounds for a refund.
We accept credit cards, debit cards, net banking, UPI, EMI options, and Cash on Delivery (COD). COD is not available for gemstone orders. We do not store your card details on our servers; all payment data is handled securely by our PCI-DSS compliant payment partners. In case of a double payment or overcharge, the excess amount will be refunded to the original payment method, minus any applicable gateway charges, within 7-10 business days.
Orders are processed and dispatched within 2–3 business days of payment confirmation (excluding Sundays and public holidays). You will receive a dispatch confirmation with a tracking link via SMS and email once your order is shipped.
Domestic orders are delivered within 5–7 business days of dispatch for standard locations. For remote, hilly, or hard-to-reach areas, delivery may take up to 10–12 business days. Delivery timelines are estimates and may vary based on the courier partner and destination.
International orders are dispatched within 3–5 business days and delivered within 15–21 business days depending on the destination country. Delays due to customs clearance or local postal services are outside our control.
Domestic shipping is free for orders above ₹999. For orders below this threshold, shipping charges are calculated and displayed at checkout before payment. Shipping rates for remote or hard-to-reach areas may vary and will be communicated at the time of order placement.
If a shipment is lost or damaged in transit, notify us within 48 hours of the expected delivery date. We will coordinate with the courier to investigate and, if covered, arrange a replacement or refund within 7–10 business days of claim approval.
For international orders, the buyer is solely responsible for all customs duties, import taxes, and any other levies imposed by the destination country. Sanatan Sansaar is not liable for delays caused by customs clearance or inspection. It is the buyer's responsibility to check local import restrictions and regulations before placing an order for items that may be restricted in their jurisdiction.
Karma Points are awarded as per our promotions for activities like purchases, referrals, or bonuses. Points can only be redeemed for discounts or rewards on our platform and have no cash value. They cannot be transferred, sold, or exchanged for cash.
Points expire 12 months after being earned (unless specified otherwise). Unused points will be forfeited after expiry. We may change the points program (including earning rates or redemption rules) at any time, with notice on our platform.
Any attempt to earn Karma Points through fraudulent means — including creating fake accounts, manipulated referrals, exploiting system vulnerabilities, or any other deceptive practices — will result in immediate cancellation of all accumulated points and suspension or permanent termination of the associated account. Synonyms Online Pvt. Ltd. reserves the right to pursue legal action in cases of significant fraud.
Any contributions or payments made for temple seva (services) are used strictly for the stated religious or charitable purposes. We transfer the bulk of these funds directly to the partner temples, priests, or NGOs conducting the seva. A nominal portion may cover our operational costs (like payment processing, platform maintenance), with full accounting.
We do not use seva funds for any personal or unrelated purposes. All financial records are maintained accurately. If required by law, we undergo periodic audits and issue receipts for contributions.
By placing an order for a Kundli report or astrological consultation, you confirm that all birth details (date, time, place, city) provided by you are accurate to the best of your knowledge. You understand that astrology is belief-based and that there are no guaranteed outcomes from the advice or remedies provided. You agree to our stated delivery timelines and acknowledge that once the Kundli or report is delivered, the order is final. No refunds or cancellations are allowed for these personalized digital services.
Vaastu guidance provided is advisory and belief-based. It is not a substitute for professional architectural, engineering, or legal advice. We do not guarantee any specific results from following Vaastu suggestions. Implementation of any Vaastu recommendations is at your own risk and discretion.
We are not responsible for any structural or legal implications that may arise from changes you make to your property based on our advice. Please consult local authorities or professionals before major renovations.
Certain astrological reports, kundli analyses, and spiritual guidance offered on Sanatan Sansaar are generated or assisted by artificial intelligence (AI) models. These AI-generated reports are intended as cultural and spiritual tools only and do not constitute professional advice of any kind. AI systems can make errors, produce inaccurate calculations, or provide incomplete interpretations. AI-generated reports are not a substitute for consultation with a qualified human astrologer or jyotishi. Users should exercise their own judgement and discretion when acting upon any AI-generated recommendations.
The Sanatan Sansaar mobile application may request access to device permissions including camera (for scanning or uploading images), microphone (for voice-based consultations), location (for location-specific services and delivery), and push notifications (for order updates and reminders). All permissions are optional and can be revoked at any time through your device settings. The app will not access any device feature without your explicit permission. Revoking a permission may limit the functionality of features that depend on it, but core platform features will remain accessible.
You must be at least 18 years old and legally permitted to offer the services you list. You agree to provide valid identification and credentials (PAN, Aadhaar, certificates) for verification. We may verify your qualifications and background before allowing you to list services.
You agree to act professionally and ethically. You must not post or share unlawful, abusive, harassing, defamatory, obscene, or hateful content. Discrimination against protected groups or solicitation of customers for payments outside the platform is prohibited. You must maintain confidentiality of user data and not use customer information beyond providing the service.
Sellers are solely responsible for the accuracy and authenticity of their product listings, including descriptions, images, specifications, and pricing. Products marketed as "certified" (e.g., certified gemstones, lab-tested rudraksha) must be accompanied by valid laboratory documentation or certification from recognised institutions. Any misrepresentation of product quality, origin, or certification will result in immediate listing removal, account suspension, and potential legal action by Synonyms Online Pvt. Ltd..
Earnings from consultations, readings, and other services are processed on a monthly payout cycle. The platform commission rate is disclosed to each astrologer or consultant at the time of onboarding and is subject to revision with prior notice. Any disputes regarding earnings, deductions, or commission calculations must be raised within 7 days of the payout date by writing to the designated support channel.
All content on this site (text, graphics, logos, images) is the property of Synonyms Online Pvt. Ltd. or its licensors unless otherwise noted. You may not copy, distribute, or modify any material without explicit permission.
If you believe any content on our platform infringes your copyright or trademark, please contact us (email: copyright@synonyms.online) with details. We will remove or disable access to infringing material promptly in accordance with applicable law.
Users may post reviews, comments, or other content on our site. All user-generated content (UGC) must comply with our Code of Conduct (no illegal, hateful, or defamatory material). We reserve the right to remove any content that violates these policies. By posting content, you grant us a license to display it on our platform (we may also use it for promotions). We do not guarantee moderation of all UGC; all opinions are those of the user alone.
Users can submit grievances via email or postal mail. Include your name, contact details, nature of grievance, and any supporting information (order numbers, screenshots).
We will acknowledge receipt of your complaint within 24 hours and aim to resolve it within 15 days. If more time is needed, we will inform you with reasons and an expected timeline.
If your data-related grievance is not resolved satisfactorily by our Grievance Officer or Data Protection Officer, you have the right to escalate your complaint to the Data Protection Board of India (DPBAI) as established under the DPDP Act, 2023. The Board has the authority to investigate and adjudicate data protection complaints and impose penalties for non-compliance.
Sanatan Sansaar operates in compliance with the Consumer Protection (E-Commerce) Rules, 2020. We are committed to providing accurate product and service descriptions, clear and transparent pricing inclusive of all applicable taxes and charges, and truthful representation of availability and delivery timelines. We do not engage in fake urgency tactics, misleading countdown timers, or artificially inflated "original" prices to create a false sense of discount.
All prices displayed on Sanatan Sansaar are in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless otherwise stated. We reserve the right to correct pricing errors on any product or service listing at any time, even after an order has been placed. In the event of a pricing error, we will notify you and offer the option to proceed at the correct price or cancel the order for a full refund. For international orders, currency conversion is handled by your payment provider and any exchange rate differences are the customer's responsibility.
If a product or service becomes unavailable after your order has been placed, we will notify you within 48 hours and offer a choice of a full refund to the original payment method, a substitute product of equivalent or higher value, or store credit for future purchases. No substitute product will be shipped without your explicit consent. We strive to maintain accurate stock levels but cannot guarantee real-time availability of all listed items.
Our platform may contain links to external websites, services, or resources operated by third parties. These links are provided for your convenience and informational purposes only. Sanatan Sansaar does not endorse, control, or assume responsibility for the content, privacy practices, or availability of any third-party websites. Accessing third-party links is at your own risk, and we encourage you to review the terms and privacy policies of any external site you visit.
Sanatan Sansaar does not accept paid or incentivised reviews. All reviews displayed on the platform are from genuine users. Reviews are moderated only for violations of our Code of Conduct (hate speech, obscenity, defamation, spam). Legitimate critical reviews are retained and will not be removed simply because they are negative. If you believe a review is fake, fraudulent, or violates our policies, report it to contact@sanatansansaar.com with supporting evidence.
In the event of a dispute arising from the use of our platform or services, the parties shall first attempt good-faith resolution through direct communication within 30 days. If the dispute remains unresolved, it shall be referred to binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties, with New Delhi, India as the seat of arbitration. The proceedings shall be conducted in English. By using this platform, you waive any right to participate in a class action lawsuit or class-wide arbitration against Synonyms Online Pvt. Ltd..
Synonyms Online Pvt. Ltd. operates as an intermediary under Section 79 of the Information Technology Act, 2000. As a platform, we facilitate connections between users and third-party sellers, astrologers, pandits, and service providers, but we do not initiate, select, or modify the content or services provided by these third parties. We are not liable for the actions, omissions, representations, or quality of services provided by third-party sellers or service providers on the platform. Safe harbour protection applies as long as we comply with applicable intermediary guidelines and act upon valid takedown notices within the prescribed timelines.
Initiating a chargeback or payment dispute with your bank or credit card company after a service has been delivered, a product has been received, or a digital report has been accessed constitutes fraudulent activity. Consequences of fraudulent chargebacks include immediate account termination, forfeiture of all Karma Points, and potential legal action to recover the disputed amount along with administrative costs. Users must contact Sanatan Sansaar support at contact@sanatansansaar.com to resolve payment issues BEFORE initiating a chargeback with their financial institution.
All services offered on Sanatan Sansaar are entirely voluntary. No user, astrologer, pandit, or service provider shall engage in coercion, fear-based selling, or high-pressure tactics to influence purchases or bookings. Claims such as "your life will be ruined without this remedy" or similar fearmongering statements are strictly prohibited. Any content reported as offensive, culturally insensitive, or exploitative of religious sentiments will be reviewed and addressed within 24 hours of the report being received.
All sellers, astrologers, pandits, consultants, and other service providers on the platform agree to indemnify and hold harmless Synonyms Online Pvt. Ltd., its directors, employees, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from their products, services, content, or actions on the platform. Synonyms Online Pvt. Ltd. reserves the right to deduct any verified losses, refunds issued to customers, or penalties from the provider's pending earnings or future payouts.
Users under the age of 18 may use Sanatan Sansaar only under the supervision and responsibility of a parent or legal guardian. Parents and guardians are responsible for monitoring their minor's activity on the platform and for any transactions made through the minor's account. Sanatan Sansaar does not engage in targeted marketing, behavioural profiling, or personalised advertising directed at users identified as being under 18 years of age.
In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Sanatan Sansaar follows a notice-and-action framework for content removal. To report unlawful, infringing, or policy-violating content, submit a detailed complaint to grievance@synonyms.online including the specific content URL, the nature of the violation, and your contact details. Content identified as unlawful under Indian law (including but not limited to content threatening national security, public order, or decency) will be removed within 24 hours of receipt of a valid notice. Content violating platform policies but not unlawful will be reviewed and actioned within 15 days.
Sanatan Sansaar may require Know Your Customer (KYC) verification for high-value transactions, seller onboarding, or when suspicious activity is detected on an account. The platform actively monitors transactions for patterns indicative of financial crime, including money laundering, terrorist financing, or fraud. Transactions originating from prohibited sources, sanctioned entities, or involving proceeds of criminal activity are strictly forbidden and will be reported to the relevant authorities.
Sanatan Sansaar strives to maintain continuous platform availability but does not guarantee any specific uptime percentage. The platform may experience planned or unplanned downtime for maintenance, upgrades, or due to circumstances beyond our control. Synonyms Online Pvt. Ltd. is not liable for any losses, missed opportunities, or inconvenience caused by platform downtime. If a paid consultation or live session fails due to a verified platform error, users will be offered a free reschedule at the earliest available slot or a full refund of the consultation fee.
Social Media & Marketing Policy
Sanatan Sansaar maintains official accounts on Instagram, YouTube, and Facebook. User-generated content shared publicly on these platforms may be reshared on our channels with appropriate credit to the original creator. All marketing materials, advertisements, and promotional content related to spiritual or astrological services are subject to the belief-based disclaimer stated in our Terms. We do not make scientifically unverified claims in our marketing without appropriate disclaimers.