Shipping Policy - Sanatan Sansaar

Order Processing TAT

Orders are processed and dispatched within 2–3 business days of payment confirmation (excluding Sundays and public holidays). You will receive a dispatch confirmation with a tracking link via SMS and email once your order is shipped.

Delivery TAT — Domestic

Domestic orders are delivered within 5–7 business days of dispatch for standard locations. For remote, hilly, or hard-to-reach areas, delivery may take up to 10–12 business days. Delivery timelines are estimates and may vary based on the courier partner and destination.

Delivery TAT — International

International orders are dispatched within 3–5 business days and delivered within 15–21 business days depending on the destination country. Delays due to customs clearance or local postal services are outside our control.

Shipping Charges

Domestic shipping is free for orders above ₹999. For orders below this threshold, shipping charges are calculated and displayed at checkout before payment. Shipping rates for remote or hard-to-reach areas may vary and will be communicated at the time of order placement.

Loss or Damage

If a shipment is lost or damaged in transit, notify us within 48 hours of the expected delivery date. We will coordinate with the courier to investigate and, if covered, arrange a replacement or refund within 7–10 business days of claim approval.

International Shipping & Customs

For international orders, the buyer is solely responsible for all customs duties, import taxes, and any other levies imposed by the destination country. Sanatan Sansaar is not liable for delays caused by customs clearance or inspection. It is the buyer's responsibility to check local import restrictions and regulations before placing an order for items that may be restricted in their jurisdiction.