Return & Refund Policy - Sanatan Sansaar

Cancellation Policy

Orders can be cancelled within 24 hours of placement, provided they have not been dispatched. To cancel, contact us immediately at contact@sanatansansaar.com or call +91-7303371008. Once an order is dispatched, cancellation is not possible and the return process must be followed instead. Digital products, puja/seva bookings, and kundli reports cannot be cancelled after purchase.

Bazaar Products — Returns & Refund TAT

Physical goods can be returned within 7 days of delivery if the item is defective, damaged, tampered, or incorrect. Raise a return request at contact@sanatansansaar.com within 7 days with your order details and unboxing video as proof. Return pickup will be arranged within 3–5 business days of claim approval. Refund or replacement will be processed within 7–10 business days of the returned item being received and verified.

Mandatory Unboxing Video Policy

Customers must record a clear, continuous video while opening their parcel, starting before opening and showing the shipping label, package condition, and complete unboxing.

For damaged, defective, missing, tampered, or incorrect items, the unboxing video is mandatory for any return, replacement, or refund claim. Videos must be unedited. Without a valid unboxing video, we may be unable to process the claim.

Please retain all original packaging until your order is checked.

Puja/Seva Bookings

Once you have booked and paid for a puja or seva (temple service), it cannot be cancelled or refunded, as priests and resources are reserved. We may allow a one-time rescheduling if requested well in advance, subject to availability. No refunds are provided for cancellations or no-shows.

Vaastu Consultations

You may cancel or reschedule a Vaastu consultation up to 24 hours before the scheduled time without penalty. Cancellations less than 24 hours before the appointment or no-shows will incur the full consultation fee. Once the session is completed, no refunds are given.

Gemstone-Specific Returns

Gemstones, crystals, and rudraksha beads are non-returnable once delivered, unless the product is verified as defective or materially different from the listing. To claim a defective product, an unboxing video recorded at the time of delivery is mandatory. If the claim is approved, only a replacement (not a refund) will be provided. All claims must be raised within 48 hours of delivery.

Kundli & AI-Generated Reports

Kundli reports, astrological readings, and AI-generated spiritual reports are personalised digital products. Once delivered to your account or email, these reports are considered final and are non-refundable. Please verify all input details (birth date, time, place) before placing an order, as errors in input data cannot be grounds for a refund.